Code of Conduct

Our Promise To Every Customer

At Engines For Sale USA, every team member is held to a high standard of honesty, respect, and professionalism. This Code of Conduct outlines the principles that guide how we do business — from the first phone call to the day your engine or transmission arrives at your door.

We believe buying a used engine or transmission should feel simple, transparent, and stress-free. That starts with how we treat you.

Honesty & Transparency

We never cut corners when it comes to telling you the truth about a part. Our team commits to:

• Accurately describing mileage, condition, and compatibility of every engine and transmission
• Clearly explaining warranty terms before you buy — no fine-print surprises
• Giving honest answers about shipping times and availability
• Never pressuring you into a purchase you're not comfortable with

Respect For Every Customer

Every customer who calls or emails Engines For Sale USA deserves to be treated with patience and respect, regardless of order size or budget. Our representatives are trained to:

• Listen carefully to your vehicle needs before recommending a part
• Treat every customer fairly, with zero discrimination of any kind
• Respond to calls, texts, and emails promptly and courteously
• Handle complaints and concerns calmly and professionally

Quality You Can Count On

We hold our inventory and our network of suppliers to strict standards. Before any engine, transmission, or part reaches you, our process is built around:

• Verifying part numbers and compatibility before shipment
• Working only with reputable, quality-checked suppliers
• Standing behind every part with clear warranty coverage
• Making it right quickly if something isn't as described

Fair & Ethical Business Practices

Engines For Sale USA conducts business with integrity at every level. This means:

• Pricing our parts fairly and honestly, with no hidden fees
• Complying with all applicable laws and industry regulations
• Protecting customer information as outlined in our Privacy Policy
• Holding our staff and partners accountable to these same standards